Returns Management
Returns management is an integral aspect of eCommerce fulfillment. If you put the proper systems and processes in place it can improve customer loyalty as well as help to boost your profits by repurposing products that are returned.
Returns management is an essential part of your eCommerce fulfillment process.
fulfillmate notifies you of all returns and conducts a quality check before returning your products to available stock or deeming them “unsaleable.”
Using your Online Dashboard, you can quickly view the full details of the original order and the return, ensuring complete visibility at any time of the day. You can refund your customer or instruct us to send a replacement.
Controlled Returns
Fulfilllmate automates the return process through our returns management portal for clients who provide RMA or return labels directly to their customers. When we receive returns at our warehouse, we process them against the order number and notify you. Inventory is checked and added back into stock or held in quarantine.
Uncontrolled Returns
When returns arrive without notice, we process each return by matching it to the order number, ensuring accurate tracking and management. We will notify you of the arrival. The returns inventory undergoes a thorough inspection to assess its condition. The returns are added back into the stock or held in quarantine.
QA Inspections
We follow your process when receiving returns. We can check, inspect, test, or review according to your specific requirements so that you can refund or reject any return.
Inventory Management
fulfillmate manages the returns process as an inbound receipt, meaning all inventory is tracked and managed closely. Any “on hold” items are quarantined until approved.
