FAQs: USA
The United States has over 330 million people, and its economy is one of the most diverse in the world. It drives significant demand for a wide range of products, allowing Australian businesses to tap into new markets and grow their customer base.
Frequently Asked Questions
We have been serving the Australian and US market since 2014.
We are a US business owned by two Australians, Ben Carman and Steve Tabacchiera. Find out more...
Yes, Monday to Friday, 8 am to 4 pm Australian time.
Fulfillmate can provide local knowledge and help to get you started and grow your business in the US.
Yes, fulfillmate has warehouses on the west coast in, San Diego, and Vancouver, and on the east coast in Charleston, Tampa and Melbourne, Australia.
There are four main steps: deciding what products to sell, shipping them to our warehouse, connecting your cart and shipping products to your customers.
The best thing you can do is understand the level of investment you are willing to make to enter the US market, test your product engagement in the US using social media channels, and understand how competitive the market is for your product.
Having helped over 30 Australian businesses expand into the US, check out some of our customer case studies to find out more [link]
It can happen very quickly and fulfillmate can start shipping within days of receiving your products.
The business culture in the USA can be quite different from other countries, and selecting trusted partner like fulfillmate is essential.
For products and services in the USA, both Instagram and TikTok are very strong marketing options and a great way to first test engagement for your product in the US market.
The USA consumer market will value free shipping and an easy return policy.
Yes. Fulfillmate has over 150 pre-wired connections to help you integrate your online store or marketplace.
Yes, we are experts in shipping products to Amazon.
Yes, we can certainly facilitate this for you. Contact us for a chat about your particular needs.
Fulfillmate can assist with returns, quality inspections, relabeling and reworking products to deal with customer issues.
No, please contact fulfillmate to discuss the required quantities of your product.
When working with fulfillmate, we can help by referring you to one of our expert partners as part of our service.
The cost of shipping orders from Australia into the US will typically be higher than stocking your product with fulfillmate domestically in the USA.
Yes, we do. Please get in touch with us for more information.
Yes, we charge a monthly fee. Please contact us to discuss your needs and how fulfillmate can help you.
The United States has over 330 million people, and its economy is one of the most diverse in the world. It drives significant demand for a wide range of products, allowing Australian businesses to tap into new markets and grow their customer base.
There are Australian grants, and if you choose to work with fulfillmate, we can help by putting you in touch with one of our partners.
Each state in the US is different but unless you need or plan to have a team on the ground, you likely do not need to worry about this as fulfillmate can assist with your fulfilment needs.
Fulfillmate can assist with returns, quality inspections, relabeling and reworking products to deal with customer issues.
US customers like to do business with US companies and want hassle-free returns within business hours. Fulfillmate can assist you with your after-sales service, and if you have a specific need, we can always refer you to one of our expert partners.
Fulfillmate can help you with all your shipping and logistics needs. Check out some of our case studies and how our customers have benefited from the services we offer.
We recommend that products are sold at the same dollar value in US dollars, but it depends on several factors, including the type of product you are selling.
Fulfillmate doesn’t give legal advice, and we recommend seeking advice from an IP lawyer. Fulfillmate has partnerships with legal experts to which we can refer you.
Amazon is the best e-commerce platform for entering the US market, and fulfillmate can help set you up to start selling.
This depends on your sales channel and whether you need a distributor or retailer.
You do not need one to get started, but it is recommended as US customers prefer to do business with US business entities.
Fulfillmate recommends speaking to the correct authorities about the compliance of your products. Fulfillmate has partnerships with experts to which we can refer you.
Fulfillmate can help navigate importing into the USA, but we highly recommend talking to an expert. When working with fulfillmate, we can refer you to one of our expert partners.
There are importing rules and regulations, banking, taxation and business entity considerations. We recommend speaking to the correct authorities and experts in these areas. Fulfillmate has partnerships with experts in these areas to which we can refer you.
Fulfillmate can take care of all of your importing requirements.
It generally depends on your product type. Fulfimmate can help with your labelling and packaging, and if we can’t assist you, as part of the service we offer, we can refer you to one of our expert partners.
We recommend speaking to an experienced accountant familiar with the US tax system. When working with fulfillmate, we can help by referring you to one of our expert partners as part of our service.
It generally depends on your product type. Fulfillmate can help with your labeling and packaging, and if we can’t assist you, as part of the service we offer, we can refer you to one of our expert partners.
